At Semicolans IT Solutions (Pvt) Ltd, customer satisfaction is our top priority. This Refund Policy outlines the conditions under which you may request a refund for software purchases, subscriptions, or services obtained through our platforms.
Refunds may be approved under the following conditions:
The purchased software or service does not perform as described.
Technical issues remain unresolved after our support team’s intervention.
The request is submitted within 7 days of purchase with a valid reason and proof of payment.
Certain services are non-refundable, including but not limited to:
Custom software development and design work.
Installation, configuration, and consultation fees.
Subscription renewals and ongoing maintenance packages.
Digital marketing or branding services once initiated.
To request a refund, contact our billing department at info@semicolans.com with your invoice details and explanation. Eligible refunds will be processed within 7–14 business days to your original payment method.
Semicolans reserves the right to update this policy at any time. Any changes will be reflected on this page with the revised date.
For questions about this policy, please contact:
📧 info@semicolans.com
🌐 www.semicolans.com
📞 +94 75 70 35 587
By clicking the button, you are agreeing with our Term & Conditions